duday Privacy Policy – How Your Personal Data Is Collected and Protected
This Privacy Policy explains what information duday collects from players in the Philippines, how that information is used, and the steps taken to keep it secure.
Last updated: 2025
1. What Information We Collect
When you register and use duday, we collect the following categories of information:
- Account information: Your name, date of birth, email address, username, and password created at registration.
- Identity verification data: Government-issued ID details when verification is required to confirm eligibility or process withdrawals.
- Payment information: Transaction records including deposit and withdrawal amounts in Philippine Peso (PHP), payment method type, and related reference numbers. We do not store full bank account numbers or e-wallet credentials directly.
- Device and browser data: IP address, browser type, operating system, screen resolution, and session identifiers collected automatically when you access the site.
- Usage data: Pages visited, features used, game sessions accessed, and timestamps of interactions on the platform.
- Communications: Messages or queries submitted to customer support, including any attachments you provide.
2. How We Use Your Information
duday uses the information collected for the following purposes:
- To create and manage your account, and verify your eligibility to use the platform.
- To process deposits and withdrawals in Philippine Peso and maintain accurate transaction records.
- To provide customer support and respond to account-related queries.
- To detect and prevent fraud, account misuse, and unauthorized access.
- To comply with applicable legal obligations, including age verification and anti-money laundering requirements.
- To improve platform functionality, page performance, and overall user experience based on aggregated usage patterns.
- To send account-related notifications such as transaction confirmations, security alerts, or policy updates. duday does not send unsolicited marketing without your consent.
3. Cookies and Tracking Technologies
duday uses cookies and similar browser-based technologies to support platform functionality and understand how the site is used. Cookies are small text files stored on your device that help the site recognize returning visitors and maintain session states.
We use the following types of cookies:
- Essential cookies: Required for the platform to function, including login sessions and security tokens.
- Analytics cookies: Used to gather anonymized data on page traffic, device types, and navigation patterns to improve the platform.
- Preference cookies: Store your language and display settings between visits.
You can manage or disable cookies through your browser settings. Disabling essential cookies may affect your ability to log in or use certain platform features. duday does not use cookies to track your activity across unrelated third-party websites.
4. Data Storage, Security, and Third-Party Sharing
Your personal data is stored on secured servers. duday applies industry-standard technical measures including encrypted connections (HTTPS), access controls, and regular security reviews to protect the data we hold.
We retain account and transaction data for as long as your account remains active, and for a period thereafter as required by applicable regulations. When data is no longer needed, it is securely deleted or anonymized.
duday may share your data with the following categories of third parties only where necessary:
- Payment processors: To facilitate PHP deposits and withdrawals through verified local payment channels.
- Identity verification providers: To confirm user eligibility when required.
- Legal and regulatory authorities: When required by law, court order, or applicable regulations in the Philippines.
duday does not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Your Rights and Minor Protection
As a registered user of duday, you have the following rights regarding your personal data:
- Right to access: You may request a summary of the personal data we hold about you.
- Right to correction: If any of your stored information is inaccurate or outdated, you may request that it be corrected.
- Right to deletion: You may request the deletion of your personal data, subject to any legal obligations requiring us to retain certain records.
- Right to withdraw consent: Where data processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
duday is strictly intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18 years of age. If we become aware that a minor has registered an account, that account will be closed and associated data removed as soon as reasonably practicable.
To exercise any of your data rights, contact our support team at [email protected] or through the support channel available in your account. You may also visit the FAQ for general guidance on managing your account.
6. Policy Updates and Contact
duday may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When material changes are made, we will update the date shown at the top of this page.
Continued use of the platform after a policy update constitutes your acknowledgment of the revised terms. We encourage you to review this page periodically to stay informed.
For any questions or concerns about this Privacy Policy or how duday handles your data, please contact our support team:
Email: [email protected]
Please include your registered username and a brief description of your inquiry. Our team will respond as promptly as possible.
Questions About Your Account or Data?
Visit our FAQ for common answers, or log in to reach the duday support team directly. Your privacy matters to us.